Wyzant -- Customer Support Representative
Compensation: $15.50/hr starting with full benefits
Employment type: full-time
Wyzant.com is the leading online marketplace for private tutoring. We are a small, successful, rapidly growing company located in the Bucktown neighborhood of Chicago. Our environment is very casual but the entire team has a real passion for delivering a quality product. We work hard but have a good time doing it.
As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.
Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support
Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations.
Proactively look for ways to identify trends and improve our processes
Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
Update customer information in Zendesk during and after each correspondence
Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager
2+ years experience in a customer facing position
Demonstrate patience and attentiveness in all communication and interactions
Motivation to meet and exceed expectations in a metrics driven environment.
Exceptional verbal and written communication skills
Strong organizational skills and attention to detail
Ability to think critically and creatively in order to proactively and independently solve problems
Experience with computer operating systems and ability to troubleshoot on demand
Maintain a positive and professional attitude and outlook with customers and coworkers
$15.50/hr starting with full benefits
40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote), however flexibility is required and schedule may change based on department needs.
Apply at our website: http://www.wyzant.com/about/careers