Summer Festivals Usher | Millennium Park

The Grant Park Music Festival seeks part-time Ushers for the upcoming summer season of concerts, films, and festivals at the Jay Pritzker Pavilion in Millennium Park. Ushers serve as important ambassadors for the Festival and our partners at the Department of Cultural Affairs and Special Events (DCASE), and help to create a safe, welcoming, and orderly environment for our patrons.

KEY DUTIES

• Smile, greet, and assist patrons from all walks of life and help them to feel welcome at the Jay Pritzker Pavilion and other areas of Millennium Park.
• Maintain efficient operations of the Seating Bowl and Great Lawn to ensure patron comfort and safety.
• Manage and resolve any patron issues in a prompt and friendly manner.
• Provide information to patrons and the public about the Grant Park Music Festival, Millennium Park, and surrounding attractions.
• Communicate Millennium Park rules and regulations to the public; assist in crowd control.
• Assist in a variety of patron engagement efforts (related tasks may include: collecting audience information, hosting special guests, and distributing passes/vouchers/wristbands).

CANDIDATE QUALIFICATIONS/REQUIREMENTS

• Demonstrated communication skills; ability to handle new or challenging situations with grace and diplomacy.
• Ability to raise and transfer up to 20 lbs; ability to work outdoors and possibly in inclement weather; ability to be mobile for up to five hours at a time.
• Ability to work flexible hours June 6 through September 7, including weekends and holidays.
• Must be available to attend three paid, in-person training sessions (Tuesday, May 27, 10am - 1pm; Wednesday, May 28, 5pm - 9pm; Monday, June 2, 6pm – 9pm) and work at least 70% of concert dates.
• Grant Park Music Festival concert dates can be found here; DCASE concerts begin on Friday, June 6 and can be found here.

COMPENSATION/SCHEDULE

• $17.00/hour; this position is non-exempt.
• Usher shifts are primarily evenings and weekends.
• Position Start Date: May 27, 2025