Seasonal, Guest Services Team Member
The Guest Services Team Member provides daily staffing of museum admissions while promoting membership sales. He/she strives to create a welcoming, safe, and accessible environment through positive staff-visitor interaction to provide and maintain exemplary guest service while admitting guests.
Principal Job Duties and Responsibilities:
Provide daily staffing of museum admissions and membership desks, on-site and off-site, not limited to one of the following positions:Greeter
Membership kiosks off-site
Museum crowd control
Adheres to all cash handling policies and controls set forth by CCM and Director of Guest and Member Services.
Facilitates in the opening and closing of admissions stations including resetting the environment and other related tasks as assigned.
Promote membership sales to meet revenue goals while maintaining thorough knowledge of CCM’s reciprocity policies and membership benefits.
Works closely with Partner Services team to facilitate and ensure smooth group visitor experience.
Attends and participates in required team trainings and staff meetings.
Participates in all staff development programs that introduce new exhibits and customer service approaches as well as ongoing education sessions.
Other administrative assignments on an as-needed basis, performs other duties as assigned