Human Resources Generalist
The Human Resources Generalist is an integral role to the human resources department, acting as a support to the Human Resources Director and helping to ensure the flow of human resource operations runs smoothly. Additionally, this role maintains efficiency in all aspects of the job and the day-to-day activities of the Human Resources department and is considered knowledgeable in all aspects of personnel.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform essential job functions.
- Models CST’s core values of service, ingenuity, and collaboration as well as its customer service ethos.
- Champions the organization’s commitment to a respectful, inclusive and equitable workplace.
- Manages full-cycle recruiting: recruits, initially interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
- Conducts all required new hire pre-employment activities such as references, background checks, and employee eligibility verifications.
- Schedule, track, and facilitate ongoing activities such as onboarding, offboarding, and employee training (employee handbook, IDEA, etc).
- Administers employee benefits including PTO, health benefits, and FMLA and serves as the plan administrator. Reviews benefit plans with employees and facilitates open enrollment.
- Ensure compliance and regulatory requirements are met timely and accurately, including data upkeep, tracking, and reporting related to benefit files, EEO-1, OSHA, non-discrimination testing, Medicare Part D, I-9s, and audits.
- Coordinate and manage employee injury, health concerns, and workers compensation claims including injury care, management, and prevention.
- Serve as a resource for workforce questions, inquiries, concerns, or needs with the knowledge of where to direct or how to solve.
- Manage and process unemployment insurance claims in an accurate and timely manner, ensuring legitimacy and compliance with state and federal laws.
- Serve as the HRIS administrator: regularly audit the HR components of Paycom including creation of metrics, queries, and ongoing reports for company requirements
- Assist with employee relations matters by communicating employee concerns, collecting relevant information and documentation, when necessary. Refer employee matters to Director of Human Resources as appropriate.
- Maintain HR forms and employee content including employee files, staff directory, organizational chart, and staff pages. Update and edit as necessary.
- Assist with implementation and coordination of human resources policies, programs and initiatives, including the company all-staff meeting.
- Participate in the development of new HR materials, processes, objectives and systems.
- Suggests new procedures and policies for improving employee experience as well as the efficiency of HR department and company.
- Familiarity with trends, regulatory changes, union collective bargaining agreements, new technologies in human resources, and employment law.
- Performs other duties as assigned.
ADDITIONAL DUTIES
- May facilitate or assist in facilitating video or in-person trainings of human resources policy and procedure.
- Drives IDEA to Action platform by engaging in committees, events, training and other initiatives, as needed.
- Serves a thought partner in the IDEA space, ensuring the CST platform is elevated in human resources policies and practices.
COMPENTENCIES/SKILLS
- Service, ingenuity, and collaboration
- Emotional intelligence
- Mission-driven
- Strong adaptability and flexibility.
- Strong ability to act with integrity, professionalism, and confidentiality.
- Exceptional interpersonal skills, with a people-first mindset.
- Excellent verbal and written communication skills.
- Adept at conflict resolution and a proactive approach to problem solving.
- Initiative-taking
- Evident willingness to be of service to others.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to meet multiple deadlines, reprioritize as necessary and remain productive.
- Ability to work effectively with diverse individuals and groups.
- Ability to prioritize tasks and to ask for assistance when needed.
WORK ENVIRONMENT/SCHEDULE
- Work hours are 9am - 5pm, Monday through Friday.
- Overtime hours may be necessary depending on work volume.
- Evenings, weekends or holidays may be necessary.
- Position is onsite at Navy Pier in the theater.
PHYSICAL DEMAND
- Prolonged periods sitting at a desk and working on and viewing a computer.
- Able to lift up to 50 pounds.
- Must be able to access and navigate each department at the organization's facilities.
MINIMUM EDUCATION AND EXPERIENCE
- Bachelor’s degree required. Degree in human resources, organizational development, or a related field is preferred.
- Minimum 3 years of human resources experience.
- Minimum 3 years’ experience in full cycle recruiting, desirable.
- Experience with unions and collective bargaining agreements, strongly desired.
- Proficiency with Human Resource Information Systems (HRIS’s) and Applicant Tracking Systems (ATS’s).
- Computer proficiency, including basic word processing, and spreadsheet software.
ADDITIONAL EDUCATION AND/OR EXPERIENCE
- Proficient with Microsoft Office Suite or related software a plus
- Proficiency in PowerPoint, Excel, and survey platforms a plus.
- Thorough knowledge of HR procedures and policies.
- Knowledge of local and federal employment-related laws and regulations.
DIVERSITY AND INCLUSION STATEMENT
CST is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all our hiring for staff and artists. We are committed to providing a work environment that is free from discrimination. CST prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
Visit our website to learn more about our IDEA to Action platform.
