Guest Services Associate

Guest Services Associates

Chicago Shakespeare Theater Guest Services Associates are responsible for providing an exceptional guest experience and ensuring the safety, comfort, and enjoyment of all patrons. Responsibilities include but are not limited to welcoming audience members, directing patron seating, serving as a resource for patrons and volunteer ushers, expediting the resolution of patron concerns, monitoring the house during performances, and more. Reports to House Manager.

Essential Responsibilities

• Greet all patrons with enthusiasm, warmth, and a positive attitude as an ambassador for the Theater
• Expedite resolution of conflicts and concerns, elevating to House Manager or Box Office as necessary
• In the event of an emergency, direct patrons and staff to safety
• At the top of each shift, review seating, patron needs, etc. with House Manager/Assistant House Manager
• Once lobby is open, serve as a resource to patrons and volunteer Saints
• Look for bottlenecks and problem spots in traffic flow and assist where needed
• Assist patrons who require additional accommodations as needed
• Give verbal and/or visual cues to patrons when the performance is about to begin
• Assist the House Manager and Assistant House Manager with late seating
• Assume post inside house to observe audience and ensure their safety and comfort
• If the performance includes an intermission, assist with opening doors at end of act and assume post in house or lobby to assist patrons
• At end of intermission, assist with reseating and closing doors
• At end of show, assist with opening doors and then remain stationed in house or lobby to assist exiting patrons
• Assist with clearing of house and lobby
• May need to assist with COVID vax/test check or coat check

Qualifications

Qualifications

• At least 1 year of face-to-face customer service in any industry; ushering in performing arts a bonus.
• Superior customer service instincts aligned with company mission and core values
• Outgoing, positive attitude and enthusiasm for working with the public
• Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness
• Ability to present a calm demeanor that deters others from engaging in disruptive conduct
• Proficient with two-way radio communication with the ability to ability to hear conversations through an earpiece during a performance
• Excellent verbal communication skills

Additional Information

• Part time, hourly, seasonal
• Rate: $17.85/hour