Wed-Thu: 11AM-5PM | Fri-Sat: by advance appointment
Wed-Thu: 11AM-5PM | Fri-Sat: by advance appointment
Chicago Artists Coalition helps people connect with opportunities including calls for artists, jobs, grants, and art advising


Part-time ,
submitted by
Erin Rooney

Group Sales Representative

Job Description

GroupTix a division of Carol Fox and Associates, a Chicago-based marketing and public relations agency specializing in arts, entertainment and lifestyle clientele, has a part-time position open for a Group Sales Representative. The company’s environment is dynamic and fast-paced, with a client roster that boasts many of the city’s best-known attractions and cultural institutions.


The ideal candidate will have previous box office experience, the ability to multi-task, an enthusiastic personality and a passion for quality customer service and sales.


  • Communicate with customers via email and phone, answer incoming calls
  • Stay knowledgeable on all shows offered by updating info sheets to answer questions
  • Prioritize all customer needs, respond quickly and establish a working rapport with customers, especially returning customers
  • Promote shows when customers call asking for information
  • Contact customers to ensure payments are received by the deadline, and send email confirmations to customers for all transactions
  • Create event reminder information to send to customers prior to an event outing
  • Create “Thank You” emails to alert customers of our upcoming events
  • Add/reduce/cancel tickets per GroupTix policies and customer requests
  • Keep an updated record of all customers and their contact info, including address, in database
  • Create complete and thorough contracts for each group order
  • Generate customer lists to assist with outreach such as postcard mailings
  • Expand our customer base by researching relevant contacts and businesses
  • Communicate with box office contacts and clients in order to procure seating assignments
  • Assign seats to customers when required by the client
  • Mail any tickets, patches or promotional materials to customers and add to records
  • Update customers on new show announcements, price adjustments, etc.

Skills needed

  • Excellent verbal communication skills
  • A good work ethic and sense of professionalism
  • The ability to juggle numerous projects simultaneously and effortlessly

Additional skills desired

  • Understanding and experience in social media
  • Box office experience
  • Experience and understanding of digital advertising
  • Basic graphic design skills
  • Experience working with WordPress and basic html

This is a part-time, hourly position to begin immediately. Pay will commensurate with experience.

To apply, send a cover letter and resume to Resumes without cover letters will be disregarded. No phone calls please.

Contact Info:
Whitney Rhodes
Job Type: Permanent
Location: Chicago