Group Sales Representative

Job Description

GroupTix a division of Carol Fox and Associates, a Chicago-based marketing and public relations agency specializing in arts, entertainment and lifestyle clientele, has a part-time position open for a Group Sales Representative. The company’s environment is dynamic and fast-paced, with a client roster that boasts many of the city’s best-known attractions and cultural institutions.

Qualifications

The ideal candidate will have previous box office experience, the ability to multi-task, an enthusiastic personality and a passion for quality customer service and sales.

Responsibilities

• Communicate with customers via email and phone, answer incoming calls
• Stay knowledgeable on all shows offered by updating info sheets to answer questions
• Prioritize all customer needs, respond quickly and establish a working rapport with customers, especially returning customers
• Promote shows when customers call asking for information
• Contact customers to ensure payments are received by the deadline, and send email confirmations to customers for all transactions
• Create event reminder information to send to customers prior to an event outing
• Create “Thank You” emails to alert customers of our upcoming events
• Add/reduce/cancel tickets per GroupTix policies and customer requests
• Keep an updated record of all customers and their contact info, including address, in database
• Create complete and thorough contracts for each group order
• Generate customer lists to assist with outreach such as postcard mailings
• Expand our customer base by researching relevant contacts and businesses
• Communicate with box office contacts and clients in order to procure seating assignments
• Assign seats to customers when required by the client
• Mail any tickets, patches or promotional materials to customers and add to records
• Update customers on new show announcements, price adjustments, etc.
  
  

Skills needed

• Excellent verbal communication skills
• A good work ethic and sense of professionalism
• The ability to juggle numerous projects simultaneously and effortlessly

Additional skills desired

• Understanding and experience in social media
• Box office experience
• Experience and understanding of digital advertising
• Basic graphic design skills
• Experience working with WordPress and basic html

This is a part-time, hourly position to begin immediately. Pay will commensurate with experience.

To apply, send a cover letter and resume to whitneyr@carolfoxassociates.com. Resumes without cover letters will be disregarded. No phone calls please.