Front of House Associate

JOB TITLE:  Front of House Associate (Part-Time)

REPORTS TO:   Front of House Director

FLSA Status:    Part-Time, Non-Exempt

COMPENSATION RATE:   $16.50 per hour + tips

LOCATION: 170. N Dearborn St., Chicago, IL 60601 

POSITION SUMMARY:  

Front of House Associates are responsible for ensuring the best experience possible for all patrons who enter the Goodman Theatre. Duties include, but are not limited to; bartending, selling merchandise at the Goodman Gift Store, handling patron coats/other personal belongings at coat check, greeting/assisting with special events and performances, and other various tasks as needed.

RESPONSIBILITIES: 

•  Greet and welcome guests

• Consistently offer professional, friendly, and engaging customer service

• Identify and anticipate guests’ needs

• Prepare and serve alcoholic and non-alcoholic beverages

• Safe preparation and handling of food

• Assist with maintaining cleanliness of the bar, gift store, and coat check areas

• Replenish and restock items daily

• Ensure that Goodman patrons have a superior experience at the theatre

• Required Schedule: FOH Associates are required to submit weekly availability for AT LEAST three event/performance shifts per work week. One of those shifts must be for a Saturday or Sunday. Performance schedules typically run Tuesday-Sunday evenings, with matinees taking place on Thursdays, Saturdays, and Sundays. Opening Night performances are usually scheduled for Monday evenings.
   

QUALIFICATIONS & EXPERIENCE: 

• High-volume customer service experience required. Hospitality experience a plus.

• Must possess outstanding customer service skills, as well as professional verbal and communication skills.

• Responsible and reliable to work independently or in a team setting

• Ability to work in a fast-paced environment

• Strong interpersonal and problem-solving abilities

• Ability to maintain a standing position either behind bars or throughout our lobbies.

• Ability to work with a flexible schedule.

• Capable of lifting up to 50 lbs.

• Bar knowledge preferred, but not required. Must be BASSET certified or willing to attain.

• Model behavior and values consistent with Goodman’s Community Agreements and furthering Goodman’s IDEAA (inclusion, diversity, equity, anti-racism and access) goals.   

BACKGROUND: 

Chicago’s theater since 1925, Goodman Theatre is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.    

We at Goodman Theatre believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability  

ADDITIONAL INFORMATION: 

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— the Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.   

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at the Goodman Theatre. 

HOW TO APPLY: 

Individuals are invited to submit a cover letter and your resume by following this link to our application. No phone calls, please.