Education Programs Associate
Job Title: Education Programs Associate
Reports To: Director of Education and Communications
Classification: Salary Exempt
About Chicago Shakespeare Theater
Located on Chicago's Navy Pier, this Regional Tony Award-winning nonprofit theater's year-round season features as many as twenty productions and 650 performances in a typical year, which include plays, musicals, world premieres, family programming, and theatrical presentations from around the globe, with one in four audience members under the age of eighteen. Chicago Shakespeare is the city's leading presenter of international work, and has toured its own productions to five continents. In 2017 the Theater unveiled its third stage, The Yard at Chicago Shakespeare, with its innovative, completely flexible architecture design. Together with the Jentes Family Courtyard Theater and the Thoma Theater Upstairs studio theater, The Yard positions Chicago Shakespeare as the city's most versatile performing arts center.
The Theater's arts-in-literacy programs, recognized as a national leader by First Lady Michelle Obama in 2014 at a White House ceremony, support the work in classrooms across the region by bringing words to life on stage for tens of thousands of students each year and through a variety of professional learning opportunities for teachers. The Theater's free Chicago Shakespeare in the Parks program celebrates its tenth anniversary in Summer 2021, in collaboration with neighborhood parks across the city.
Chicago Shakespeare is committed throughout its work on stage, and with teachers, students and audiences to approach the work of Shakespeare critically, in understanding the role that the playwright's body of work has historically served in colonial and white supremacist cultures.
The Education Programs Associate is a full-time position, assisting throughout the department's work in implementing Chicago Shakespeare Theaters wide range of programs. The position's primary responsibilities and skills include: extensive customer service to teachers; contact management, database record-keeping; event coordination and hosting with teachers and students; print and email communications; general support to other members of the department. The
Education Department has a full-time staff of four, working closely with staff throughout the Theater in cross-departmental efforts.
Essential Duties and Responsibilities:
- In collaboration with the department's two Managers and Director of Education, actively assist in the day-to-day operations in support of the student matinee series and professional learning programs for teachers, including extensive, year-round stewardship of relationships with teachers, both by telephone and in person.
- In collaboration with the department's Managers, maintain daily contact management records on teacher and student contacts utilizing organization-wide Tessitura database.
- In collaboration with the Student Programs Manager, execute and track school group contracts through internal systems and with the contracting parties.
- Participate in welcoming, seating and supervision of student audiences; proactively utilize these onsite contacts with teachers to build ongoing supportive relationships.
- With the entire Education Department, assist in the planning, organizing, implementation and evaluation of the annual high school Chicago Shakespeare SLAM with schools across the region.
- Assist in the organizing and hosting of learning and access programs and events, including teacher workshops, student matinees, SLAM programs, and access performances.
- Develop expertise in operation/implementation of database programs utilized in the Department (Tessitura and Excel), and proactively contribute to identifying needs in department's use of database.
- In collaboration with the department's Managers, facilitate some post-show cast discussions for the abridged Shakespeare production.
- Assist Learning Programs manager in maintaining the onsite Teacher Resource Center collection.
- Work as an effective team member within the department, as well as cross-departmentally with Guest Services, Advancement, Marketing, Events, and Production.
- Serve as advocate for the learning and access programs and constituencies throughout the organization and in the community with a capacity to articulate the education philosophy and IDEA objectives in which the department's work is based.
The ideal candidate will possess a bachelor's degree in English, Humanities, Education, the Arts or Communications, and one to two years' full-time work experience. Candidates must have proven organizational skills and a highly developed facility with multiple software and database programs; presentational skills and ability to represent Chicago Shakespeare Theater's work professionally to a variety of audiences; the ability to work efficiently in a fast-paced, multiple-priorities environment, and to work effectively and supportively as a team member; a proven ability to problem-solve on the job. Ability to research and write effectively for variety of audiences is highly desirable. Advanced proficiency with Windows Office suite essential, including Excel; experience with desktop publishing, Tessitura software and HTML software preferred. A number of Saturdays throughout the year are required in programming with teachers and students.
- Moderate physical activity performing strenuous/non-strenuous daily activities of a product/technical nature;
- Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms;
- Moving about to accomplish tasks, particularly for long distances;
- Standing or sitting, particularly for sustained periods of time
- Well-lighted, heated and/ or air-conditioned indoor office/ production setting with adequate ventilation;
- Moderate noise;
Communicating & Informing:
Provides the right level of information at the right time to the right people; Adjusts communication style to the team member; Shares information freely & appropriately; doesn't withhold information.
Stays balanced under pressure; Can adjust to the unexpected; Calms others during times of stress; Remains solutions-oriented during times of change; Demonstrates patience.
Conflict Management & Critical Conversations:
Addresses critical conversations quickly & calmly; Listens with focus; Can drive compromise with minimal disruption; Escalates issues when appropriate; Listens with the balance of objectivity & empathy.
Dealing with Uncertainty/Change:
Adapts to change quickly & nimbly; Guides others through change; Ability to act, lead, & make decisions with limited information.
Clearly & comfortably delegates work, responsibility and accountability; Shares decision making when appropriate; Recognizes multiple ways of getting things done.
Creates a comfortable climate for the team; Drives team brainstorming & creativity; Encourages diverse points of view; Listens without judgment; Cultivates an environment of free exchange of ideas.
Salary is competitive within the non-profit performing arts industry and commensurate with qualifications and experience. Benefits package includes health, dental, vision, 403b, paid time off, life insurance, and commuter spending plan.
Chicago Shakespeare shared values are essential to our success as a world-class theater company. These values guide our decisions and behaviors and shape our culture.
SERVICE: We take pride in sharing our time, talents, and resources with our community. We strive to be present and available to the individuals and organizations with whom we engage enriching and uplifting one another to create a beneficial shared experience. We consider ourselves enthusiastic ambassadors of Chicago Shakespeare and its programs, mission, and core values, while also being steadfast advocates for those we serve.
INGENUITY: Believing that innovation is the source of positive change, we freely exchange ideas about how we can best approach our work, striving always to improve our practices and programming. We meet challenges with a spirit of positivity, curiosity, and creativity exploring non-traditional solutions, taking calculated risks, and embracing new strategies along the way.
COLLABORATION: We embody the theatrical spirit of collaboration in every aspect of our work, and highlight the importance of each individuals role in advancing our shared goals. We actively listen and communicate clearly and effectively. We honor and respect one another and our identities, and recognize our unique differences as key to our collective success.
Chicago Shakespeare Theater is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Chicago Shakespeare does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.