Bridal/Alterations Customer Service

Bucktown Alterations Shop seeking full time staff member to join our team! Position Details:

Customer Service

Answers the phone whenever not in a fitting or with a customer

Greets all customers upon entryFinds/Checks out orders as customers come in for pickup

Fittings/Appointments

Checks that entry area/fitting room are swept/mopped

Handles all delegated spot cleaning, bag cleaning, dress cleanup as assigned

Helps with bridal and ready-to wear appointments as assigned

Makes sure all appointments are running within their allotted time whenever possible (including checkout time)

Hand Sewing

Helps with entry level hand sewing (snaps, buttons, hook + eyes) as time allows

Checks hand sewn items are sufficiently sewn (strength, thread color, appearance etc)

Workflow

Organizes/sorts the week of racks ensuring all items are in their appropriate rack and all items are labeled

Help with prep/check in for bridal and ready for wear

Shop Maintenance

Makes sure shop floor is swept and thread free each morning/afternoon

Makes sure front of shop remains clean mopped

Makes sure fitting room remains clean (tags thrown away, chaise vacuumed, cups storage)

Re-organizes back room threads/supplies 2X/week

Texts/Emails

Replies to customer service voicemails/texts

Helps with re-scheduling/cancellation emails

Person must be comfortable working in a fast-paced customer facing environment. This is a very hands on position but it is NOT a sewing apprenticeship. Sewing is not a required skill, but previous experience with sewing or aptitude is a plus

Must Have:-

-Prior experience in customer service

- Saturday availability is a must- Interest in learning about alterations

- Willingness to work on a team

- Comfortable working 1 on 1 with clients

- Detail-oriented

Must reply to jobs@sophosco.com with resume + short description of interest or cover letter to be considered. Inquiries without a resume will not be considered. Full time, in-person position only.