Chicago Artists Coalition helps people connect with opportunities including calls for artists, jobs, grants, and art advising

Job

partTime
Part-time ,
submitted by
J M

Visitor Services Associate / Volunteer Coordinator

The Elmhurst Art Museum is looking for a personable and enthusiastic candidate with excellent customer service and sales skills to represent the Museum as the first point of contact with guests onsite and on the phone. This is an important position on the Museum team with responsibility for creating a positive visitor experience for visitors. Additional responsibilities for this role include managing volunteer schedules.

The Visitor Services Associate/Volunteer Coordinator will work closely with the Manager of Member Services and Visitor Experience to ensure the museum is supervised and maintained during regular museum hours, including public programs and special events. Volunteers will be scheduled to guide tours, greet visitors inside the galleries, and provide additional staffing for programming and events.

The Museum is located in Elmhurst (IL), 14 miles from Chicago’s West Loop, easily accessible by public transportation on the Metra. It is an exciting time to join the Museum as we embark on expanded programming and exhibitions focused on modern and contemporary art and design, including the restoration of one of only three houses in the US designed by Mies van der Rohe.

Specific responsibilities include, but are not limited to:

  • Greet visitors and process admission fees at entry
  • Provide enthusiastic customer service by answering questions about the museum exhibitions, museum programming and events, museum store merchandise, and other inquiries
  • Answer and direct incoming calls
  • Proactively upgrade visitors to members by informing guests of all membership benefits
  • Process membership discounts for classes and museum store merchandise
  • Register students for Museum Education Programs
  • Supervise museum galleriesProvide exemplary sales assistance in the Museum Store
  • Coordinate with other staff to assess needs and schedule volunteer assistance during weekends and special events and programming
  • Work with the Director of Education and Exhibitions Manager to recruit and schedule docents for school groups, adult tours, and regular McCormick House programs
  • Participate in monthly volunteer events including orientation and training on new museum exhibits
  • Coach volunteers on best practices and ways to better educate museum guests
  • Maintain the appearance of the Museum’s Hostetler Gallery with light housekeeping duties
  • Communicate and/or pro-actively address facility maintenance concerns
  • Open and close the museum when needed
  • During times of low visitor attendance or gallery closings provide administrative support and other staff as needed
  • Other tasks as assigned by supervisor

Qualifications:

  • Two or more years of college or related experience
    • Degree in Arts Administration, Art History, or Art Practice preferred
  • Proven success in managing and achieving superior retail service
  • Previous retail, front-of-house, and/or customer service experience
  • Knowledge of software including Windows, Microsoft Office, Google Drive, iPad POS, Raiser's Edge
  • Ability to prioritize and pivot from one task to another as needed
  • Willingness to work weekends, holidays, and some evenings as needed
Job Type: Permanent
Location: Elmhurst, IL