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Job

partTime
Arts administration ,
submitted by
J M

Visitor Services Associate

Visitor Services Assistant

Part-time. Approximately 21 hours​ ​per​ ​week including some evening hours and regularly on weekends (Fridays, Saturdays, and Sundays).

The Elmhurst​ ​Art​ ​Museum​ ​is​ ​looking​ ​for​ ​a​ ​personable​ ​and​ ​enthusiastic​ ​candidate​ ​with​ ​excellent customer​ ​service​ ​and​ ​sales​ ​skills​ ​to​ ​represent​ ​the​ ​Museum​ ​as​ a main​ ​point​ ​of​ ​contact​ ​with guests​ ​onsite​ ​– notably for our upcoming mini golf exhibition Par Excellence Redux (The Back 9: Oct-Jan).​ ​Weekly hour commitments will be reviewed and may be adjusted after this exhibition.

This​ ​is​ ​an​ ​important​ ​position​ ​on​ ​the​ ​Museum​ ​team​ ​with responsibility​ ​for​ ​creating​ ​a​ ​positive​ ​visitor​ ​experience​ ​for visitors during this highly interactive show. Additional responsibilities for this role include visitor check-in, cleaning between visitors such as handing out/wiping down golf club and balls, monitoring the galleries, ringing up additional purchases, and assisting with other visitor service tasks.

The​ ​Visitor​ ​Services​ ​Assistant will​ ​work​ ​closely​ ​with​ ​the​ Manager​ ​of Visitor Services to​ ​ensure​ ​the museum is supervised and maintained during regular museum hours, including ​public​ ​programs​ ​and​ special ​after-hours events. The ideal candidate will have proven customer service and/or retail experience. Some familiarity with Shopify, ShowClix, or similar POS systems is preferred. Must be proficient in dealing with the public, organized and detail-oriented with strong multi-tasking skills, and the ability to work with a team and independently.

To apply, send cover letter and resume to info@elmhurstartmuseum.org with Visitor Services Assistant in the Subject line.

Specific​ ​responsibilities​ ​include,​ ​but​ ​are​ ​not​ ​limited​ ​to:

  • Greet ​visitors​ ​and processing​ ​admission​ ​fees​ ​at​ ​entry
  • Provide​ ​enthusiastic​ ​customer​ ​service​ ​by​ ​answering​ ​questions​ ​about​ ​the​ ​museum exhibitions, ​​merchandise, ​public​ ​programs​ ​and​ ​other​ ​inquiries
  • Answer ​and direct incoming​ ​calls
  • Process ​membership​ ​discounts​ ​for​ ​classes​ ​and​ ​gift​ ​shop​ ​merchandise
  • Supervise​ ​and clean museum​ ​galleries​
  • Provide​ ​exemplary​ ​sales​ ​assistance​ ​in​ ​the​ ​Museum​ ​Shop
  • Coordinate with other staff to assess needs and schedule during special activities
  • Maintain ​the​ ​appearance​ ​of​ ​the​ ​Museum’s​ ​café and other public​ ​areas​ ​with​ ​housekeeping​ ​duties
  • Open​ ​and​ ​close ​the​ ​museum​ ​when​ ​needed
  • During​ ​times​ ​of​ ​low​ ​visitor​ ​attendance​ ​or​ ​gallery​ ​closings​ ​provide​ ​administrative​ ​support​ ​and​ ​other​ ​staff​ ​as​ ​needed
  • Other​ ​tasks​ ​as​ ​assigned​ ​by​ ​supervisor
  • May exceed average weekly hours when asked to help with private events or museum rentals

Qualifications

  • Two ​or​ ​more​ ​years​ ​of​ ​college​ ​or​ ​related​ ​experience
  • Proven​ ​success​ ​in​ ​managing​ ​and​ ​achieving​ ​superior​ ​retail​ ​results
  • ​Previous​ ​retail,​ ​front-of-house​ ​restaurant​ ​or​ ​customer​ ​service​ ​experience
  • Knowledge​ ​of​ ​software​ ​including​ ​Windows,​ ​Google​ ​Drive​ ​and​ ​Microsoft​ ​Office,​ ​iPad​ ​POS
  • Ability​ ​to​ ​multi-task​ ​(i.e.​ ​explain​ ​Museum​ ​content​ ​while​ ​processing​ ​transactions).
  • Ability​ ​to​ ​work​ ​weekends and​ ​some​ ​evenings​, plus holidays ​as​ ​needed
  • ​Curiosity​ ​about​ ​the​ ​Museum​ ​programming​ ​and​ ​the​ ​ability​ ​to​ ​communicate​ ​that​ ​to​ ​guests​ ​in​ ​an engaging​ ​and​ ​inclusive​ ​way
Job Type: Permanent
Location: Elmhurst