TimeLine Theatre Box Office Associate
For the full job description and instructions on how to apply: CLICK HERE
About the Position
If you are hired as a Box Office Associate at TimeLine Theatre, you will enjoy a part-time (10-20 hours/week), non-exempt, hourly schedule. You will be responsible for providing excellent customer service to our patrons in-person at performances and readings, as well as over email and over the phone. You must have evening and weekend availability. You will report to the Audience Services Manager and collaborate with many other departments (both production and administration).
For the 22-23 Season, all TimeLine productions will be presented at TimeLine’s home at 615 W. Wellington Avenue.
Responsibilities/Duties
Box Office and Customer Service
• Maintain regular box office hours at our theatre to process phone, mail, internet, and walk-up ticket orders, including single ticket sales, subscription sales, reservations, and exchanges
• Act as the primary communicator between the organization and patrons by responding to incoming calls, voicemails, and emails
• Maintain a working knowledge of our ticketing system, single ticket and subscription pricing structures, and discounts
• Listen actively to patron issues and/or concerns and resolve them in a friendly and efficient manner
Will Call Management and Front of House
• Engage with patrons as they check in for the show, creating a friendly and professional process that welcomes every patron
• Answer any patron questions about tickets/subscriptions during pre-show and intermissions
• Prepare appropriate box office reports at conclusion of each performance, reconciling any open issues and communicating any specific challenges
• Collaborate with Front of House team as appropriate to maintain building and patron safety
Company Culture
• Be knowledgeable about the company, our mission, values, current productions, current season, and upcoming events
• Advance the strategic marketing goals of the theatre through thoughtful collaboration with the Audience Services and Marketing teams
• Establish a strong working knowledge of ADA guidelines in support of TimeLine’s Accessibility goal to include everyone
• Create a welcoming and inclusive atmosphere through honest, clear communication with patrons, staff, and teammates
Compensation
• Seasonal, part-time hourly position (with the potential for off-season project hours)
• Starts at $16 per hour
• 10-20 hours/week during our performance schedule (August 2022—June 2023)
Qualifications/Skills
• Must be available to work evenings and weekends, in particular Wednesdays – Sundays, with occasional Tuesday performances
• Some prior experience performing high volume customer service-related work
• Excellent interpersonal, written, and verbal communication skills
• Experience with cash management
• Must be computer proficient, especially with a PC, Microsoft Office, and Google Drive
• Experience with a ticketing system or customer relations management database (specifically PatronManager) is a plus
Personal Characteristics
• You have demonstrated the ability to thrive and multi-task in a fast-paced, high energy, multicultural environment
• You enjoy working independently, assume responsibility, and take initiative using good judgment and strong attention to detail
• You feel responsible for the environment around you and seek to improve it with every action
• You get energy from new perspectives
• You maintain a calm, professional demeanor in all public-facing situations
• You can effectively identify and communicate issues or problems to your team
• You are punctual and have a strong track record of showing up
For the full job description and instructions on how to apply: CLICK HERE
