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Wed-Thu: 11AM-5PM | Fri-Sat: by advance appointment
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Ticket Services Representative - Goodman Theatre

Ticket Services Representative

REPORTS TO: Ticket Services Manager

FLSA Status: Part-Time, Non-exempt, Hourly

HOURLY RATE: $16.50/hr

LOCATION: 170 N. Dearborn, Chicago, IL 60601


This position provides customer service to patrons attending the theater.


  • Process all elements of subscriber and single ticket transactions: sell single tickets, subscriptions, and process exchanges
  • Appropriately assist patrons with access needs and special-seating requests
  • Handle cash, check, and credit card transactions
  • Assist with patron account maintenance projects
  • Complete other ticketing related tasks in support of the Goodman Theatre Ticket Services Department to ensure quality constituent service


  • Ticketing and Customer Service experience required.
  • Knowledge of Tessitura ticketing software strongly preferred.
  • Ability to work independently as well as in a team and group environment
  • Ability to work efficiently with attention to detail in a fast-paced work environment
  • Sensitivity to patron billing and credit card information
  • Office hours are 7 days a week. Night and weekend availability is a must—ideally, 24 hours per week


Chicago’s theater since 1925, Goodman Theatre is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.

We at Goodman Theatre believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at


Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— the Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at the Goodman Theatre.

Job Type: Permanent
Compensation: $16.50 per hour
Location: Chicago/ Loop