Supervisor, Guest & Member Services
About Chicago Children’s Museum: Chicago Children’s Museum is committed to improving children’s lives by creating a community where play and learning connect. We embrace creativity and collaboration, we never stop learning, and we remember to stop and play along the way. Chicago Children’s Museum staff is a dedicated group of curious individuals who embrace the playful spirit of childhood. Every employee is empowered to reach their potential and be recognized for the impact they have on our organization, visitors, and the community we serve.
General Description: The Supervisor, Guest and Member Operations is responsible for ensuring excellent and consistent delivery of customer service and data protocols for all admissions and membership-related functions. Supporting the Manager of Guest/Member Operations and Sales, the Supervisor’s focus is the smooth and efficient management of the daily floor operations and execution of the back-office administrative duties. The Supervisor, while on duty will manage the opening and closing procedures of the museum, is responsible for all desk sales transactions during every hours of operations and implements consistent operational policies and practices to guarantee a friendly, welcoming atmosphere for all CCM’s audience upon entry and exit.