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partTime
Part-time ,
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hr@cso.org
contact
hr@cso.org

Patron Services Supervisor (part-time)

TITLE: Patron Services Supervisor (Part Time)

DEPARTMENT: Marketing and Sales

GENERAL SUMMARY

Assists in supervising a team consisting of several (approximately seven) part-time associates, within the Patron Services division of the CSOA’s Sales and Ticketing Team. Supports an assigned Patron Services Supervisor and the Customer Relations Manager in the areas of ticketing/database operations, personnel, and general office management.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. Provides support for the Patron Services division of the CSOA’s Sales and Ticketing Team.
  2. Supports sales revenue goals and campaign initiatives.
  3. Trains part-time Patron Services staff on Tessitura ticketing/database system, customer service standards, departmental policies/procedures, and information resources.
  4. Assists in managing Patron Services personnel (i.e. monitoring performance and assisting with scheduling)
  5. Assists in maintaining a clean and productive work environment; and ensures team members have the resources they need.
  6. Assists in managing and responding to the Patron Services phone, web chat queue, and patron email correspondence.
  7. Assists with all aspects of ticket order processing, including sales, exchanges, donations, and gift certificates; and including support for VIP Services, Group Services, and Telemarketing.
  8. Assists with Tessitura ticketing set-up and resolves ticketing system issues, especially during evening and weekend hours.
  9. Involved with aspects of seat inventory management and ticket fulfillment, working closely with the Box Office.
  10. Arranges special assistance for select patrons, working closely with the Front of House Manager.
  11. Assists with special projects such as outbound call campaigns, proofing of marketing materials, database hygiene/maintenance, and patron growth initiatives.
  12. Assists with general operations and additional tasks as needed. (i.e. responding to patrons in the phone and web chat queue, keeping shift notes, and attending required meetings)

REPORTING RELATIONSHIPS

  1. Reports directly to an assigned Patron Services Supervisor (full-time), and also receives direction from the Customer Service Manager and the Director of Sales & Ticketing Operations.
  2. Supervises part-time associates and supervisors alongside the Patron Services Supervisor (full-time).
  3. Works in partnership with a second Patron Services Supervisor (part-time).

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

  1. Four year degree or equivalent work experience in sales, customer service, and/or ticketing.
  2. Strong organizational and written and verbal communication skills.
  3. Customer service background required and supervisory experience preferred.
  4. Working knowledge of ticketing systems preferred, especially Tessitura.
  5. Knowledge of Internet, Microsoft Word, Excel and Outlook.
  6. Knowledge and appreciation of classical and jazz music required.

WORKING CONDITIONS

Pleasant office environment.

Evenings and weekends required.

TO APPLY

To apply for full-time, part-time or seasonal positions with the Chicago Symphony Orchestra Association:

Email
Please email your cover letter and resume (PDF or Word attachments only) to hr@cso.org.

Mail
Please send your cover letter and resume to:

Chicago Symphony Orchestra Association
Human Resources Department
220 S. Michigan Avenue
Chicago, IL 60604

Fax
Please send your cover letter cover letter and resume to 312-294-3838.

The Chicago Symphony Orchestra Association is an Equal Opportunity employer which values and encourages a diverse workforce.

Contact Info:
hr@cso.org
Job Type: Permanent
Location: Chicago