Patron Services Assistant
The Grant Park Music Festival (the Festival) in Chicago, Illinois seeks a full-time Patron Services Assistant for the 2021 Festival season. The Patron Services Assistant will report to the Patron Services Manager. The Patron Services Assistant provides key support to the Festival's Membership and Marketing departments and helps to ensure a one-of-a-kind experience for patrons, guests and visitors to our performances. The Festival will institute new protocols to protect the health and safety of all staff members this summer.
Previous box office experience is a requirement for this role. Candidates with Tessitura experience are highly encouraged to apply.
KEY DUTIES AND EXPECTATIONS
-- Expertly staff the Patron Service Center (box office) for each Festival concert and provide high-level customer service in a fast-paced environment
-- Process patron orders/requests quickly and accurately – in person, over the phone and via email
-- Maintain database hygiene standards when updating patron records
-- Perform routine clerical duties in an organized fashion: prepare mailings, answer the telephone, and draft correspondence
-- Work on initiatives that build robust relationships between the organization and its patrons, enhancing the Festival's patron engagement model
MINIMUM CANDIDATE QUALIFICATIONS
-- Previous box office experience is required
-- Three years of college-level education completed *or* two years of professional experience in related field
-- A minimum of one year of customer service experience and/or work in a high-public-contact field
-- An outgoing personality - capable of communicating in an engaging and effective manner with people of all backgrounds
-- Must have the ability to handle challenging situations with grace, diplomacy and professionalism
-- Proficiency in Microsoft Office applications (especially Word, Excel and Outlook) and basic computer tasks
-- Ability to lift and carry up to 40 lbs; ability to work outdoors and possibly in inclement weather
- $15.00 - $18.00/hour, commensurate with experience; this position is full-time (40 hours/week) and non-exempt; some overtime can be expected
- Nights and weekends are required during the summer season (2021 Dates TBA)
- Position Start Date: ASAP - specific date to be determined by mutual agreement
- Initially, the Patron Services Assistant will work remotely; work will move to the Festival's administrative offices in the summer
ABOUT THE FESTIVAL
For more than 85 years, the Grant Park Music Festival has been Chicago's summer musical sensation, demonstrating that classical music performed by a world-class orchestra and chorus can have a transformative impact on the city. Showcased in the city's most spectacular setting, the Festival continues to be the summer gathering place for all of Chicago. The Jay Pritzker Pavilion in Millennium Park is the official home of the Grant Park Music Festival, with free seats available for every concert.
The Festival is led by Artistic Director and Principal Conductor Carlos Kalmar, along with Grant Park Chorus Director Christopher Bell, Grant Park Orchestral Association President and CEO Paul Winberg, and Board Chair Adam Grais.
The Grant Park Music Festival is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, genetic information, marital status, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
For more information on the Grant Park Music Festival, please visit our website: gpmf.org