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Patron Services Assistant

The Grant Park Music Festival (the Festival) in Chicago, Illinois seeks a full-time Patron Services Assistant for the 2019 Festival season. The Patron Services Assistant will report to the Patron Services Manager. The Patron Services Assistant provides key support to the Festival's Membership and Marketing departments and helps to ensure a one-of-a-kind experience for patrons, guests and visitors to our performances. Previous box office experience is a requirement for this role. Candidates with Tessitura experience are highly encouraged to apply. KEY DUTIES AND EXPECTATIONS -- Expertly staff the Patron Service Center (box office) for each Festival concert and provide high-level customer service in a fast-paced, high-stakes environment -- Process patron orders/requests quickly and accurately – in person, over the phone and via email -- Coordinate patron seating for performances, accommodating special needs and requests -- Maintain database hygiene standards when updating patron records -- Perform routine clerical duties in an organized fashion: prepare mailings, answer the telephone, and draft correspondence -- Work on initiatives that build robust relationships between the organization and its patrons, enhancing the Festival's patron engagement model MINIMUM CANDIDATE QUALIFICATIONS -- Previous box office experience is required -- Three years or more of college-level education completed or two years of professional experience in related field -- A minimum of one year of customer service experience and/or work in a high-public-contact field -- An outgoing personality - capable of communicating in an engaging and effective manner with people of all backgrounds -- Must have the ability to handle challenging situations with grace, diplomacy and professionalism -- Proficiency in Microsoft Office applications (especially Word, Excel and Outlook) and basic computer tasks -- Ability to lift and carry up to 40 lbs; ability to work outdoors and possibly in inclement weather
Contact Info:
Job Type: Permanent
Location: Chicago/Millennium Park