Manager of Program Impact

Status: Full-time, permanent (40 hours/week)

Benefits: Yes

Reports to: Director of Programs & Partnerships

Direct Reports: Enrollment Coordinator

About Marwen:

Marwen educates and inspires young people to nurture their growth and build their futures through art and community. Founded in 1987, the no-cost studio and pathway programs exist for young people in Chicago who want to explore visual arts and do not have access to arts programming due to financial and systemic barriers. Courses are facilitated by cohorts of intergenerational teaching artist teams. For more information, visit www.marwen.org.

Overview of Position:

The Manager of Program Impact oversees registration and retention data that centers the experiences of youth and their families, and informs Marwen’s creative youth development programs and practices. The manager evaluates program methods and measures program impact. Additionally, the manager will be responsible for building and cultivating strong relationships that support year-round youth recruitment, enrollment and engagement. In collaboration with the Programs, Communications and Development teams, the Manager of Impact & Engagement will be responsible for program database management and reporting, as well as leading youth and family engagement programs and events.

Core Role & Responsibilities:

Strategy and Leadership

• Provide supervision and support for the Enrollment Coordinator to monitor and support youth enrollment, attendance and retention
• Participate as a collaborative member and thought partner of the programs leadership team, working closely with Program Managers in tracking youth engagement that informs program decisions and narrates impact

• Support Programs team with year round program implementation, including but not limited to:
  • Leading Marwen’s new and returning registration, orientation and enrollment process
  • Maintaining a presence at Marwen’s front desk during programming hours to respond to youth and families
  • Supporting participant needs, answering youth & parent questions
• Support intentional collaboration between Programs, Communications & Development teams

Data & Information Management

• Maintain clear systems of communication, both internally and externally, about student learnings, support needs, youth engagement data, outcomes and deliverables
• Manage and implement program and participant engagement information, documentation & evaluation including:
  • Tracking and communicating student information (Individual Education Plans, health considerations, feedback surveys, think tanks, focus groups, etc) to staff and teaching artists
  • Implementing survey instruments for new and returning youth & families
  • Creating and distributing participant records, recommendations, and enrichment letters upon request
• Provide support for Programs Team to refine evaluation/assessment tools and methods as necessary to align with program goals outline in grant proposals, program timelines, course learning outcomes and organizational priorities

Youth Outreach & Enrollment

• Provide responsive family support via phone, in-person check-ins, and emails to families about Marwen programs, up to and including creating and distributing student records, recommendations, and enrichment letters to increase enrollment and youth retention
• Lead and manage internal Community & Program Engagement team, a collaborative between communications and programs teams in aligning youth and family initiatives, internal and external events and partnerships, including
  • Planning and implementing youth recruitment experiences, events and initiatives, daytime school events, new parent orientations
  • Managing program engagement, recruitment & outreach materials (ie signage, brochures, forms, newsletter content, etc)
  • Create and manage youth and family volunteer initiatives
  • Connecting internal & external initiatives that deepens program impact
• Collaborate with the Director of Programs and Partnerships and management team to create a referral process for youth support services, ie mental health, neighborhood/family/community referrals

Administration

• Manage the use of Marwen’s database and lead efforts to increase user-friendliness
• Manage and monitor budgets for engagement events and data collection systems
• Prepare engagement reports for departmental, organizational and external needs
• Support cross departmental events & initiatives as needed

The ideal candidate will have:

• 3-5 years experience managing data, with an emphasis on storytelling and impact
• Knowledge of and experience in project and/or information management
• 1-3 years experience in youth, civic and family engagement, working directly with young people and families from a diversity of backgrounds, affiliations, identities and cultures
• Experience with Filemaker Pro or similar database
• Proficiency in Microsoft Office, particularly in Excel
• At least 3 years supervisory experience
• Belief in the vital role young people play in social change
• Excellent verbal and written communication skills
• Exceptional organizational and planning skills
• Understanding of trauma/healing, restorative justice & community building practices
• Experience designing programming in community-based and/or arts education settings
• Experience working collaboratively and efficiently within a team
• Familiarity with the CPS and arts programming landscape in Chicago
• Willingness and ability to work consistent after school program schedule, including evenings and weekends during Spring, Summer and Fall terms
• Willingness and ability to engage with the general public
• Fluency in Spanish, written and spoken

The compensation for this position is $50-54K annually commensurate with experience, generous PTO, full health benefits, and retirement plan match. Marwen is an equal opportunity employer committed to diversity and equity in the workplace. We strongly encourage those who reflect our communities to apply, including bilingual individuals, LGBTQIA+ and/or people of color. All Marwen employees are required to be 100% vaccinated prior to employment.

Please send a resume and cover letter to impactmanager@marwen.org with the subject line “Manager of Program Impact.” The deadline for submissions is March 27, 2023.