Manager Ceramics Studio and/or Instructor
Thrown Elements Pottery's Managers and Instructors play a crucial role in creating the warm, friendly, professional and creative environment which allows our students to feel welcome and safe, letting them free to create. Our Managers and Instructors are expected to display good leadership and communication skills, as well as, convey a mastery of our products, services, and facility. As a leader, this individual acts as a mentor and role model for all Associates and Interns, focusing on the daily functioning of the studio as well as on customer service and the retail sales of our products and services.
These individuals would be comfortable working in a team environment, and can be independently self-directed. They would display and enthusiastic personality and passion for ceramic arts, while encouraging our students to explore their own creative side. Assisting and allowing others find the space and tools they need to create.
Managers and/or Instructors will assist the owner in the day to day operations of the studio.
They will oversee Associates, and Interns making sure all policies and procedures are adhered to and tasks completed, providing continuity for staff, students, and customers.
Have ability to see tasks that need to be done, and knowledge of Dip Glazing, Loading, Unloading and Processing Kilns to ensure a timely turn of items.
They will be part of the planning and development of programming, as well as teaching or leading assigned events. This includes requesting planned resources needed for the event, set-up, execution, and clean-up, while delegating tasks where appropriate.
In participation with other staff, help in creating and maintaining the of voice of thrown elements pottery with the goal of increasing sales & staying engaged with our customer base, through proposed ideas for the functioning of the studio, social media posts, events, off-site representation, and fielding inquiries and mobile art programming sales calls.
Propose Social (electronic) media content (either original or re-posts).
Handle sales phone calls and inquiries to the community for our outreach mobile art programs.
Responsibilities and Duties:
- Greeting customers and maintaining customer files
- Teaching lesson-based art activities, as well as basic techniques
- Processing sales
- Reserving celebration times (currently set-up as "to-go" or "zoom" during COVID)
- Facilitating and Hosting Parties, Workshops, Field Trips, Off-site enrichment and marketing opportunities (once COVID is over)
- Interacting with potential decision makers for mobile events, as well as children, parents/caregivers, and those with special needs while providing exemplary customer service
- Assisting in day-to-day studio operations
- Enrolling class participants
- Answer customer questions, assisting customers with the use of studio materials and equipment
- Distribute glazes, clay and supplies
- Loading and unloading the kilns
- Maintaining kilns, glazes and other various supplies
Qualifications and Skills:
- Must be available to work weekends and some evenings
- Must have previous clay experience
- Education, & retail and sales and/or serving experience preferred
- Ability to adapt and think on your feet in a fast-paced environment
- Ability to create upbeat, engaging customer experiences
- Passion for the arts and creativity
- Self-directed and able to work independently and as part of the team
Job Types: Full-time Manager, Full or Part-time Instructor
All Customers & Staff are required to wear a mask at all times. Temperatures are taken & a waiver/contact tracing form must be signed upon entering. We are limiting the number of individuals in the studio, & are sanitizing all tools & common areas daily.