Manager Ceramics Studio
Thrown Elements Pottery's Managers play a crucial role in creating the warm, friendly, professional and creative environment which allows our students to feel welcome and safe, letting them free to create. Our Managers are expected to display good leadership and communication skills, as well as, convey a mastery of our products, services, and facility. As a leader, this individual acts as a mentor and role model for all Associates and Interns, focusing on the daily functioning of the studio, as well as on customer service and the retail sales of our products and services.
This individual would be comfortable working in a team environment, and can be independently self-directed. They would display and enthusiastic personality and passion for ceramic arts, while encouraging our students to explore their own creative side. Our Managers must be willing to learn from every person that walks through the door - whether it’s the potter of 30 years, or the eager 4 year old. The manager will nurture and assist creative pursuits in ceramics for all students and visitors.
Managers will assist the owner in the day to day operations of the studio. They will oversee Associates, and Interns making sure all policies and procedures are adhered to and tasks completed, providing continuity for staff, students, and customers. Have ability to see tasks that need to be done and do/delegate as needed. Hold the knowledge and ability to dip glaze, load/unload kilns, and Dremel/grind/clean kiln shelves to ensure a timely turn of items. Teach 2-4 classes throughout the week.
They will be part of the planning and development of programming, as well as teaching or leading assigned events. This includes requesting planned resources needed for the event, set-up, execution, and clean-up, while delegating tasks where appropriate.
In participation with other staff, help in creating and maintaining the of voice of thrown elements pottery with the goal of increasing sales & staying engaged with our customer base, through proposed ideas for the functioning of the studio, social media posts, events, off-site representation, and fielding inquiries and mobile art programming sales calls.
Responsibilities and Duties:
Greeting customers and maintaining customer files
Teaching lesson-based ceramic art activities, as well as basic techniques
Handle sales phone calls and inquiries to the community for our outreach mobile art programs
Scheduling and reserving celebration times for party groups
Facilitating and Hosting Parties, Workshops, Field Trips, Off-site enrichment and marketing opportunities
Interacting with potential decision makers for mobile events, as well as children, parents/caregivers, and those with special needs while providing exemplary customer service
Assisting in day-to-day studio operations of retail and studio environment
Enrolling class participants
Answer customer questions, assisting customers with the use of studio materials and equipment
Distribute glazes, clay and supplies
Loading and unloading the kilns
Maintaining kilns, glazes and other various supplies
Create and post social media content (either original or re-posts).
Qualifications and Skills:
Must be available to work weekends and some evenings
Must have previous 3-5 years of clay experience
Education, retail and sales, and/or serving experience preferredKnowledge of Square, Weebly, and Mailchimp platforms preferred
Ability to adapt and think on your feet in a fast-paced environment
Ability to create upbeat, engaging customer experiences
Passion for the arts and creativity
Self-directed and able to work independently and as part of the team
Job Type: Full-time Manager
COVID-19 considerations: All Customers & Staff are required to wear a mask at all times. Temperatures are taken & a waiver/contact tracing form must be signed upon entering. We are limiting the number of individuals in the studio, & are sanitizing all tools & common areas daily.