Guest Services Host for The Magic Parlour
Seeking Guest Services Host(s) for Dennis Watkins' The Magic Parlour.
This position is part time; primarily weekend evening hours, with the potential for additional weekday, daytime and evening private bookings, as needed.
Pay Rate/Range: Contracted part-time position, paid weekly at approximately $27/hour
Under the Direct Supervision of the Guest Services Manager, Guest Services Hosts are responsible for providing exceptional customer service to all guests and patrons of Dennis Watkins’ The Magic Parlour, Chicago’s longest-running magic show, ranked the #1 Show in Chicago on TripAdvisor.
Duties include assisting customers with single and group ticket purchases via telephone and in-person.
Strong communication and problem-solving skills, attention to detail and a friendly demeanor required.
Stage management, production management, technical background and/or service industry background encouraged.
Friday and Saturday evenings and some holiday hours required.
All Guest Services Hosts are required to be fully vaccinated.
All Guest Services Hosts are required to dress for cocktail hour (i.e. suit and tie / dress, no open-toed shoes, jeans, sleeveless, etc.).
** Preview performances August 4th and August 5th @ 7:30pm
** Opening on Friday, August 6th @ 7:00pm
** Friday performances at 7:00pm and 9:30pm (call time 5:00pm - approx 11:30pm)
** Saturday performances at 4:00pm, 7:00pm and 9:30pm (call time 2:15pm - approx 11:30pm)
** Additional private and corporate bookings, pending availability.
** Additional paid training over Zoom and/or in our office space in Oak Park prior to previews, as needed.
** Ensure all patrons receive superior customer service, before and during performances.
** Process and assist patrons with telephone and in-person ticket purchases, handling cash and credit card transactions.
** Assist with opening and closing setup procedures.
** Assist patrons with access needs and special-seating requests.
** Assist with other Front of House and general operations, as needed.
** Ability to work independently as well as in a team and group environment.
** Ability to work efficiently with attention to detail.
** Experience with OvationTix / AudienceView (or other ticketing platforms) preferred.
Please send resume and availability to Operations Manager Marika Mashburn at firstname.lastname@example.org.
No phone calls, please and thank you.