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Part-time ,
submitted by
Dan Thomas

Front of House Staff

Porchlight Music Theatre seeks motivated individuals to join our dynamic and growing team as the company enters its 27th season. Front of House team members are cross-trained in the areas of Assistant House Management, Box Office, and Concessions. These part-time, hourly, seasonal positions begin mid- to late September and end in early June. Front of House shifts include daytime weekly hours in the office, with evening and weekend availability required during productions. This position reports to the Audience Services Director and works out of the Ruth Page Center for the Arts, 1016 N. Dearborn.


  • Assistant House Management
    • Provide the highest level of customer service to patrons of all ages and abilities
    • Supervise and assist volunteer ushers from The Saints Program
    • Set up ticket scanners, signage, and other house materials
    • Work collaboratively with Stage Manager, House Manager, Audience Services Director and/or Box Office Manager to coordinate front and back of house operations, including during production load-in and strike
  • Box Office
    • Process ticket orders by taking phone calls and assisting walk-up patrons, both with single ticket and subscription orders
    • Processing cash and credit card transactions
    • Carefully maintaining all customer records in Porchlight’s ticketing software, PatronManager
    • Provide excellent customer service over the phone, in person, and via e-mail
  • Concessions
    • Set up and tear down of concessions pre- and post-performance, including lobby furniture, food items, drinks, and other necessary equipment
    • Cash reconciliation from daily sales
    • Interact with patrons and talk to them about Porchlight, our programming, and our productions in a way that is engaging and will entice them to continue to attend future Porchlight productions
    • Keep stock of supplies and notify the Audience Services Director if supplies are needed

Full job description available at


  • Previous customer service experience, computer proficiency, and general office skills are required
  • Previous experience working in a theatre is a plus
  • Ticketing system and/or PatronManager experience is a plus
  • Punctuality and professionalism is a must
  • Must be able to consistently work 15-20 hours a week from September to June
  • Must have availability for evenings and weekends during production times
  • Must have a positive, respectful and patient approach
  • Ability to lift up to 30 pounds
  • Experience delivering and receiving feedback
  • Excellent phone skills with a friendly and supportive personality (both on the phone and off)
  • Endless optimism and a love of the arts, especially musicals
  • Strong sense of ethics and doing what’s right for the patron

Due to the public-facing nature of this position, Porchlight is unable to provide reasonable accommodations for unvaccinated individuals, and thus candidates for this position are required to be fully vaccinated from Covid-19 by the time of their start of employment.


  • Hourly, starting at $15/hr
  • Flexible scheduling
  • Complimentary tickets to Porchlight Music Theatre’s Mainstage and Revisits productions

Please send a cover letter and resume to August Compton, Audience Services Director, at by September 20, 2021.

Job Type: Freelance/Contract/Temp
Location: Chicago, IL