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Job

partTime
Theater ,
submitted by
Dan Thomas

Front of House Staff

Porchlight Music Theatre seeks motivated individuals to join our Front of House team as the company enters its 28th season. Front of House team members are cross-trained in the areas of House Management, Box Office, and Concessions. These part-time, hourly, seasonal positions begin in mid-September and end in early June. Front of House shifts include daytime weekly hours in the office, with evening and weekend availability required during productions. This position reports to the Audience Services Director and works out of the Ruth Page Center for the Arts, 1016 N. Dearborn.

Responsibilities:

House Management/Assistant House Management

  • Provide the highest level of customer service to patrons of all ages and abilities
  • Supervise and assist volunteer ushers from The Saints Program
  • Set up ticket scanners, signage, and other house materials
  • Work collaboratively with Stage Manager, House Manager, Audience Services Director and/or Box Office Manager to coordinate front and back of house operations, including during production load-in and strike
  • Assist with overall maintenance of the space during production, in collaboration with Audience Services Director
  • Oversee accessible seating
  • Complete post-program reporting and evaluation
  • Other duties as assigned

Box Office

  • Process ticket orders by taking phone calls and assisting walk-up patrons, both with single ticket and subscription orders
  • Processing cash and credit card transactions
  • Carefully maintaining all patron records in Porchlight’s ticketing software, PatronManager
  • Provide excellent customer service over the phone, in person, and via e-mail
  • Fulfill requests for accessible accomodations
  • Expand our subscription program by informing patrons about different packages, programming options, and the benefits of subscribing, as well as expanding and upselling other series to existing subscribers and single ticket buyers
  • Cash reconciliation from in-person sales
  • Complete post-program reporting and evaluation
  • Other duties as assigned

Concessions

  • Set up and tear down of concessions pre- and post-performance, including lobby furniture (which includes shelving and tables), food items, drinks, and other necessary equipment. Applicants must be able to lift up to 40 pounds.
  • Cash reconciliation from daily sales
  • Interact with patrons and talk to them about Porchlight, our programming, and our productions in a way that is engaging and will entice them to continue to attend future Porchlight productions
  • Keep stock of supplies and notify the Audience Services Director if supplies are needed
  • Complete post-production reporting and evaluation
  • Other duties as assigned

Candidate Qualifications:

  • Previous customer service experience, computer proficiency, and general office skills are required
  • Previous experience working in a theatre is a plus
  • Ticketing system and/or PatronManager experience is a plus
  • Punctuality and professionalism is a must
  • Must be able to consistently work 15-20 hours a week from October to June, including at least one weekend shift each week Porchlight is in production
  • Must have availability for evenings and weekends during production times. Porchlight is typically in production October-December, January-March, and April-June.
  • Must have a positive, respectful and patient approach
  • Ability to lift up to 40 pounds
  • Experience delivering and receiving feedback
  • Excellent phone skills with a friendly and supportive personality (both on the phone and off)
  • Upbeat disposition and a love of the arts, especially musicals
  • Strong sense of ethics and doing what is right for the patron

Compensation and Benefits:

  • Hourly, starting at $15.40/hr
  • Eligible for paid sick leave following 180 days of employment
  • Flexible scheduling
  • Complimentary tickets to Porchlight Music Theatre’s Mainstage and Revisits productions

Due to the public-facing nature of this position, Porchlight is unable to provide reasonable accommodations for unvaccinated individuals, and thus candidates for this position are required to be fully vaccinated from COVID-19 by the time of their start of employment.

Porchlight Music Theatre is an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply.

Job Type: Permanent
Location: Chicago