Front of House Associate
The Aurora Civic Center Authority (ACCA), an innovative organization located on Stolp Island in the Fox River in the heart of the richly diverse community of historic Aurora, Illinois (one hour from downtown Chicago), is seeking a Front of House Associate. ACCA is the parent organization, which also includes a 501(c)3 arm under the name of Paramount Arts Centre, Inc. It operates three performance venues: the 6,000-person RiverEdge Park, the 1,843-seat landmark Paramount Theatre, and the 165-seat Copley Theatre. ACCA produces and presents over 300 performances each year, including star-studded touring productions and a self-produced Broadway Series of musicals for an annual audience of 350,000 patrons from over 250 communities. ACCA proudly operates the Paramount School of the Arts in the new John C. Dunham Aurora Arts Center, right next door to Paramount Theatre in downtown Aurora, and the company looks forward to producing a new, Bold Series of plays and musicals in the newly renovated Copley Theatre beginning in the 2021-2022 season. Paramount Theatre also hosts free community events, $1 Classic Movie Mondays and its opulent interiors provide a spectacular backdrop for private functions such as wedding receptions or corporate galas. Across the street from Paramount Theatre are the gorgeous Meyer Ballrooms which play host to multiple wedding receptions and rental events throughout the year.
The Aurora Civic Center Authority is committed to being a defining catalyst for personal and community transformation by:
• making the performing arts accessible for every age and socioeconomic background,
• introducing the magic of live theater across generations to encourage expansive imaginations and broad views of people and the world,
• contributing to the future stability and growth of Aurora’s downtown.
The highest purpose of any theater is to inspire its community toward a more perfect humanity. Such humanity can exist only when every member of the community is included and valued, empowered and heard. To express this truth, ACCA commits its leaders, volunteers, artists and staff to the active, continual and accountable pursuit of the following principles: equity, inclusion and diversity.
ACCA truly believes and lives by its mission statement and its commitment to equity, social justice and inclusion.
DEPARTMENT – Front of House
DIRECT REPORTING – Front of House Manager / Director of Front of House Operations
POSITION STATUS & SCHEDULE – Flexible Part-time, hourly; hours vary and require evenings, weekends, and holidays. Hours are event dependent. Ideal for music and performing arts lovers, and anyone looking for a way to be a part of one of the fastest growing theatres in the Chicago area.
COMPENSATION – Hourly position
HIRE DATE – Immediate
KEY RESPONSIBILITIES –
• Assist patrons in various areas such as greeting & directing patrons, scanning tickets, and monitoring photo activity and potential disturbances inside of the house for the duration of the performance
• Become proficient with scanner technology and scanner maintenance
• Assist and work with volunteer ushers
• Responsible for timely arrival and attendance at a pre-event meeting
• Provide excellent customer service
• Handle stressful situations calmly, rationally, and tactfully
• Maintain general cleanliness of theatre spaces
• Other duties as assigned
In addition to the duties listed above, ACCA expects the following of each employee: adheres to ACCA’s policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets productivity standards; participates in ACCA events as needed or required; and completes other duties as assigned.
REQUIRED EXPERIENCE, SKILLS and ABILITIES –
• Ability to demonstrate unfailing commitment to customer service and respond promptly to customer needs while upholding the organization’s values
• Experience with or willingness to quickly and adeptly learn the setup and maintenance of a ticket scanner and Front of House equipment
• Reliable and personable with a welcoming spirit; must be able to adapt to changes in a fast-paced work environment
• Experience in working for a non-for-profit theatre and/or entertainment industries (Optional, but preferred)
• Must have a flexible schedule: Availability for evenings and weekends during our Broadway Season Shows, including holidays. Three show minimum
• The ability to stand without sitting or leaning for 3-5 hours
• The ability to lift, push and/or carry objects up to 50 lbs.
Due to frequent and necessary interaction with members of the general public, performers, fellow employees and other individuals, successful candidates for employment are required to be fully vaccinated against Covid-19 before they begin work and will be required to provide proof of vaccination. “Fully vaccinated” as defined by the CDC means that at least 14 days have passed following receipt of the final dose of an FDA authorized Covid-19 vaccine.
Please submit a cover letter and resume using the online job application at https://paramountaurora.com/opportunities/
Or mail/drop off to: Aurora Civic Center Authority, ATTN: Jenna Gagliano, 8 East Galena Blvd., Suite 230, Aurora, IL 60506
ACCA is an Equal Opportunity Employer committed to creating a diverse and inclusive environment, and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, marital or familial status, veteran status, or any other characteristic protected by law. ACCA encourages people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who are eager to help us achieve our vision of a diverse and inclusive community.