Customer Service Associate
Chicago’s Old Town School of Folk Music is the largest community school of the arts in the U.S. and a non-profit organization committed to celebrating American music and global cultures. Founded in 1957, the Old Town School of Folk Music provides a wide range of music, dance, and arts courses to people of all ages, abilities, and backgrounds. Whatever one’s interest, the Old Town School provides broad access to more than 700 accredited weekly class offerings, private lessons, and over 400 concerts and community events per year. More information is available at oldtownschool.org.
The Old Town School of Folk Music is seeking friendly and detailed part-time Customer Service Associates. Responsibilities include registering students, selling tickets to shows, answering phone calls, and providing information to visitors. Customer Service Associates are frequently the first point of contact with whom students, guests and visitors interact.
Applicants must be friendly, articulate, and willing to pitch in where needed. Three years of customer service experience and computer skills are required. The ability to play at least one instrument at an intermediate level is strongly preferred. The capacity to communicate effectively with diplomacy and tact is essential. Problem solving skills and sound judgment are critical as well as well. Must be able to work independently and be accurate when performing transactions (i.e. cash handling, registrations, etc.). Bilingual Spanish skills are highly desired. An interest in art, dance, theatre, and education is helpful.
Must be flexible to work weekend as well as afternoon/evening hours. Shifts would be at multiple locations.
Discounts at the school and some voluntary benefits are available for part-time employees.
If interested and qualified, please submit a resume and cover letter to firstname.lastname@example.org.