Bridal/Alterations Customer Service

Bucktown Alterations Shop seeking full time staff member to join our team! Position Details:

Customer Service

Answers the phone whenever not in a fitting or with a customerGreets all customers upon entryFinds/Checks out orders as customers come in for pickup

Fittings/Appointments

Checks that entry area/fitting room are swept/moppedHandles all delegated spot cleaning, bag cleaning, dress cleanup as assignedHelps with bridal and ready-to wear appointments as assignedMakes sure all appointments are running within their allotted time whenever possible (including checkout time)

Hand Sewing

Helps with entry level hand sewing (snaps, buttons, hook + eyes) as time allowsChecks hand sewn items are sufficiently sewn (strength, thread color, appearance etc)

Workflow

Organizes/sorts the week of racks ensuring all items are in their appropriate rack and all items are labeledHelp with prep/check in for bridal and ready for wear

Shop Maintenance

Makes sure shop floor is swept and thread free each morning/afternoonMakes sure front of shop remains clean moppedMakes sure fitting room remains clean (tags thrown away, chaise vacuumed, cups storage)Re-organizes back room threads/supplies 2X/week

Texts/Emails

Replies to customer service voicemails/textsHelps with re-scheduling/cancellation emailsPerson must be comfortable working in a fast-paced customer facing environment. This is a very hands on position but it is NOT a sewing apprenticeship. Sewing is not a required skill, but previous experience with sewing or aptitude is a plusMust Have:- Prior experience in customer service- Saturday availability is a must- Interest in learning about alterations- Willingness to work on a team- Comfortable working 1 on 1 with clients- Detail-orientedMust reply to jobs@sophosco.com with resume + short description of interest or cover letter to be considered. Inquiries without a resume will not be considered. Full time, in-person position only.