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Box Office & Patron Services Manager

Organization Summary:

The Lake Forest Symphony (LFS), founded in 1957 is a fully professional regional symphony based out of Lake Forest, IL. The Symphony, a 501c3 non-profit, performs throughout the Lake County area including at the Gorton Community Center and the James Lumber Center. As the only fully-professional orchestra in Lake County, IL, the Lake Forest Symphony has been honored numerous times by the Illinois Council of Orchestras and the League of American Orchestras. In 2018, the Lake Forest Symphony’s debut commercial album, Liquid Melancholy, was nominated for a GRAMMY award. In 2019, the Orchestra was awarded “Orchestra of the Year” and Music Director Vladimir Kulenovic was awarded “Conductor of the Year” by the Illinois Council of Orchestras.

Position Summary:

Day-to-day operations of the box office are supervised by this manager, who is also the point person for orchestra management in the tracking of subscription and single-ticket sales trends. Monitors ticket sales, provides information, and leadership in working with patrons. Interacts with senior management, marketing, public relations, and finance, and has regular contact with the public.

Responsible for managing subscription and single-ticket sales via Patron Manager and distributing direct mailings to patrons while providing a high-quality customer experience. Also manages social media accounts and e-blasts through Emma. Assists with managing donor relationships, from maintaining donor records, acknowledging donations, and assisting with annual appeal preparation.

Essential Job Functions:

  • Establish and maintain strong connections with patrons by possessing positive attitude, flexibility, and the ability to listen to concerns and resolve problems creatively.
  • Maintain and manage Box Office hours (Monday thru Friday 10am-4pm) to process and report on phone, mail, and walk-up ticket orders, including single ticket sales, subscriptions, group orders, refunds, ticket donations, and ticket exchanges.
  • Set up and manage the Box Office prior to all performances. On performance dates, duties include: printing house reports, managing a part-time Box Office Assistant, custody of will-call tickets, and processing all phone, internet and walk-up orders.
  • Manage ticketing system and demonstrate skill processing all sales in an efficient manner. Create and maintain events in the ticketing system, such as subscription packages, products for sale, and special promotions/events.
  • Coordinate planning for upcoming concerts including the preparation, mailing and distribution of tickets, brochures, and promotional material.
  • Record donations, maintain donor database, and prepare donation acknowledgments.
  • Assist with preparation of the annual appeal and direct communications and mailings.
  • Record, monitor, and evaluate transactions with attention to detail and discretion; must maintain professional behavior handling confidential information.
  • Other duties as assigned in support of the Executive Director or Director of Finance and Accounting.

Job Requirements:


Minimum four year degree

Professional Background:

At least two (2) year’s work experience, or the equivalent, in a position with customer service, donor management, and/or database management.

Professional Knowledge and Skills: Experience with Microsoft Office Suite required. Experience with Patron Manager, Google Docs, Social Media, Emma preferred.

Personal Qualities:

Excellent customer service skills; attention to detail; ability to work independently, balance multiple projects, meet deadlines, and communicate effectively.

Working Conditions:

  • Fun office environment with direct customer service interaction; some evening and weekend hours required for concerts
  • Full time position with health insurance and vacation.This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets.
  • Travel to off-site locations in the Chicago metro area is required. Some of those sites may not be accessible without a car.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to operate office equipment.
  • The employee must frequently lift and/or move objects up to 25 pounds and occasionally lift and/or move objects up to 50 pounds.
  • Workplace is a smoke- and drug-free environment.Equal Opportunity Employer.
  • Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes.
  • Fun office environment with direct customer service interaction; some evening and weekend hours required for concerts
  • Full time position with health insurance and vacation.
Job Type: Permanent
Location: Lake Forest, Illinois