Audience Services Representative (ASR)
Reports to: Audience Services Manager
Classification: Part-time (20hrs per week), contract, seasonal member of Audience Experience department
Chicago Humanities Festival connects people to the ideas that shape and
define us, and promotes the lifelong exploration of what it means to be
human. CHF fosters curiosity, celebrates creativity, explores the
boundaries of contemporary knowledge and culture, and challenges us to
see ourselves and the world anew. Collaborating with nearly 40 of
Chicago’s major cultural and educational institutions, CHF produces over
100 events annually and partners with nearly 40 venues around Chicago,
as well as stewards a vibrant online home for the humanities. CHF has an
international reputation for innovation and creativity, featuring an
exceptional roster of writers, scholars, performers, and visual artists
in its programs and online.
Services Representatives (ASRs) facilitate ticket and membership sales,
being the frontline voice of CHF. They provide friendly, welcoming
customer service to people of all ages and abilities by email, phone,
and virtual chat. They work independently as project leaders and
together with their box office peers.
Primary Duties and Responsibilities
Provide excellent customer service by phone, email, and in-person.Effectively and accurately provide information regarding our events and membership program.Responsible
and accountable for properly handling transactions for ticket sales,
membership, and donations, charging appropriate prices, and following
guidelines for free and discounted tickets.Carefully maintain customer records using our new custom ticketing system and donor database Raiser’s Edge.Assist
customers and CHF access team with fulfilling customer requests for
accessible accommodations, which includes closed captioning, ASL
interpretation, and audio description.Serve as box office
manager at assigned venues for in-person events, which includes
interfacing with the public, processing ticket sales on-site, overseeing
will call.Meet with CHF and venue staff for site visits to
become familiar with venue assignments (typically 1-2 paid hours of site
visits per venue scheduled).Assist administrative staff on projects as assigned.Qualifications
Minimum one year experience in theater box office, customer service/hospitality, or call center.A demonstrated commitment to excellent customer service and enjoy working with the public.A professional demeanor with good communication skills.Tech-savvy with solid computer, data entry, and database management experience.Strong organization skills and attention to detail in a fast-paced environment.A demonstrated resourcefulness and independence in problem solving/troubleshooting.A demonstrated flexibility and grace under pressure.Prior experience with arts or cultural organizations is a plus, though not required.Prior
training in diversity, equity, inclusion, and accessibility is a plus.
Be sure to describe your experience in these areas, if applicable.Contract, Hours, and Compensation
This position is paid on the 15th and last day of the month, based on
hours worked, at $18/hour, with a scheduled max of 20 hours per week.The Fall season contract runs approximately from early August through the end of November.ASRs work a predefined schedule that may include:Monday-Friday, 9:30-1:30 or 1:30-5:30 on non-event daysWeekday evening and weekend availability is required for event dates.Required availability dates for orientation & training: August 8, 9, 10, 22, 23Required availability for event days: September 11, October 22, 24, 29, and November 11.Training and orientation will be compensated.
is true of our entire staff, weekday hours will be hybrid with remote
“at-home” work and in-person work at our Chicago River North office.
While working remotely, you will have access to a CHF laptop and
internet hotspot. CHF events are held at venues throughout Chicagoland.
Travel stipend/reimbursement for mileage, parking, and/or rideshare
available for pre-event site visits and schedule shift on event days.
part of our commitment to providing a healthy and safe workplace, CHF
is requiring employees and contractors to provide proof that they are
vaccinated against COVID-19 within the first week of employment. If a
vaccination is not possible, a request for a medical or religious
exemption can be made with Human Resources.
Commitment to Diversity, Equity, and Inclusion
Festival is committed to providing a diverse, equitable and inclusive
workplace, where all employees and volunteers, whatever their gender,
race, religion, ethnicity, national origin, age, sexual orientation or
identity, education or disability, feels valued and respected. We are
committed to a nondiscriminatory approach and provide equal opportunity
for employment and advancement in all of our departments, programs, and
policies. We respect and value diverse life experiences and heritages
and ensure that all voices are valued and heard.
Email the following materials to David Carasquillo, Audience Services Manager, at email@example.com by August 12, 2022.
Cover letter (one page max, double spaced, 12-14pt font)RésuméContact information for three professional referencesFormat subject line - 2022 Fall ASR Application: [Your Name]
[Example] 2022 Spring ASR Application: Jane Smith
include how/where you found the job posting in your cover letter.
Candidates who are selected for an interview will be notified via email.
We look forward to reviewing your materials.
Email applications only. No phone calls please.