Audience Services Representative
ASRs are the front line voice of CHF and its box office, and they are multifaceted. ASRs provide the highest level of customer service to people of all ages and abilities; they lead volunteers; they troubleshoot technology; and, they work independently as project leaders and together with their box office peers.
ASRs are part-time hourly, seasonal staff. ASRs work daytime hours in the box office during weekdays, and during festival programming, ASRs work evening and weekends. Complete availability is required during Festival events. Festival hours vary based on venue assignment. A compensated training begins in early March. Business hours are Monday – Friday, 10A – 5P. Schedules and site visits are fixed within these times.
-Processing ticket orders by taking calls, processing cash and credit card transactions, mailing tickets
-Carefully maintaining customer records using ticketing software, SRO4
-Providing excellent customer service over the phone and in person
-Fulfilling requests for accessible accommodations
-Leading as a Box Office Manager at event venues
-Training volunteers at event venues
-Acting as a representative of the Chicago Humanities Festival and its programs
-Expanding our membership program by informing our audience about its benefits
-Assisting administrative staff on projects as assigned
Applicants must possess
-Experience in theater box office, high paced customer service, or call center
-Tech-savvy with solid computer, data entry, and database management experience
-A professional demeanor with good communication skills
-A demonstrated commitment to excellent customer service
-Ability to multi-task with accuracy and attention to detail in a fast-paced environment
-Flexibility, resourcefulness, and assertiveness in problem solving
-High energy, a positive personality, and grace under pressure
-An interest in working in the arts or cultural industry
Helpful, though not required:
-Familiarity with Chicago cultural venues
-Training in disability awareness, CPR, or American Sign Language
How do I apply?
Email the following materials, now through MARCH 2nd 2020 :
• Concise letter of interest
• Contact information for, minimum 2, professional references
Incomplete applications will not be considered
Where do I submit materials?
To: Audience Services
How should I format my subject line?
Due to the potential number of candidates, please format subject lines exactly as shown below.
2020 Spring ASR Application: [First Name, Last Name]
• [Example] 2020 Spring ASR Application: John Smith
When will I be notified of a potential callback and interview?
All potential interview candidates will be notified via email if selected for an interview. Thank you for your patience.
We look forward to reviewing your materials.
Email applications only. No phone calls please.
The Chicago Humanities Festival is an Equal Opportunity Employer