Audience Service Representative
The Chicago Humanities Festival connects people to the ideas that shape and define us, and promotes the lifelong exploration of what it means to be human. CHF fosters curiosity, celebrates creativity, explores the boundaries of contemporary knowledge and culture, and challenges us to see ourselves and the world anew.
We produce more than 140 programs annually, reaching a live audience of nearly 50,000 adults and +12,000 youth. In our history, we have presented over 3,000 outstanding speakers, including: 10 Nobel Laureates; 73 Pulitzer Prize winners; 56 MacArthur “Genius” Fellows; 34 Academy Award, Tony, and Grammy winners; and 18 James Beard Award winners. Our dedicated YouTube channel has had over 4.4 million views. Additional information is available at chicagohumanities.org.
2019 Fall Festival: October 26 through November 10
Employment Contract | First Wave : August 12 – November 15; or Second Wave: September 9 - November 15
Interviews begin: July into early August 2019 Required new hire training: August 14 or September 11, dependent on which contract is offered.
ASRs are the front line voice of CHF and its box office, and they are multifaceted. ASRs provide the highest level of customer service to people of all ages and abilities; they lead volunteers; they troubleshoot technology; and, they work independently as project leaders and together with their box office peers.
ASRs are part-time hourly, seasonal staff. ASRs work daytime hours in the box office during weekdays, and during festival programming, ASRs work evening and weekends. Complete availability is required during Festival events. Festival hours vary based on venue assignment. A compensated training begins in early March. Business hours are Monday – Friday, 10A – 5P. Schedules and site visits are fixed within these times.
--Processing ticket orders by taking calls, processing cash and credit card transactions, mailing tickets
--Carefully maintaining customer records using ticketing software, SRO4
--Providing excellent customer service over the phone and in person
--Fulfilling requests for accessible accommodations
--Leading as a Box Office Manager at event venues
--Training volunteers at event venues
--Acting as a representative of the Chicago Humanities Festival and its programs
--Expanding our membership program by informing our audience about its benefits
--Assisting administrative staff on projects as assigned
Applicants must possess
--Experience in theater box office or customer service
--Tech-savvy with solid computer, data entry, and database management experience
--A professional demeanor with good communication skills
--A demonstrated commitment to excellent customer service
--Ability to multi-task with accuracy and attention to detail in a fast-paced environment
--Flexibility, resourcefulness, and assertiveness in problem solving
--High energy, a positive personality, and grace under pressure
--An interest in working in the arts or cultural industry
Helpful, though not required:
--Familiarity with Chicago cultural venues
--Training in disability awareness, CPR, or American Sign Language
--Ability to speak conversational Spanish a plus
How do I apply?
Email the following materials on or before Friday, August, 2:
--Brief letter of interest
--Contact information for 2 professional references
Incomplete applications will not be considered
Where do I submit materials?
To: Audience Services
How should I format my subject line?
Due to the potential number of candidates, please format subject lines exactly as shown below and indicate which start date is feasible.
2019 Fall ASR Application: [First Name, Last Name]
--[Example] 2019 Fall ASR Application: John Smith, Wave1
--[Example] 2019 Fall ASR Application: John Smith, Wave 2
When will I be notified of a potential callback and interview?
All potential interview candidates will be notified via email if selected for an interview.
We look forward to reviewing your materials.
Email applications only.
No phone calls please.
The Chicago Humanities Festival is an Equal Opportunity Employer