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WED - FRI: 11AM-5PM SAT: 12PM-4PM
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Job

fullTime
Theater ,
submitted by
A Peterson

Assistant Director, Box Office & Patron Services

Department
AI Logan Center Box Office


About the Department
The Arts are central to the mission of The University of Chicago (UChicago). With a strong tradition of cross-disciplinary practices, intricately mixed with intellectual curiosity and creative energy, the University both supports and fosters a bustling arts community on Chicago’s South Side. UChicago Arts brings together all arts on campus to create a dynamic community that forges an integrative model for practice, presentation, and scholarship, integrating an ambitious suite of new initiatives, academic departments and programs, professional organizations, and more than 60 student arts organizations. To learn more about UChicago Arts visit arts.uchicago.edu. Designed as a home for the creative life of the University of Chicago campus and the City of Chicago, the Reva and David Logan Center for the Arts is a partner, resource, and catalyst for developing deeper cultural networks and richer creative projects citywide and beyond. The Logan Center is a place where boundaries dissolve and artistic work is amplified through a web of collaborative partners. More than just a building, it is an innovative hub for arts education for UChicago students and Chicago Public School students and families, a platform to showcase today’s most innovative creators across all media, and a locus for impactful and collaborative artistic innovations with partners in nearby South Side communities and across Chicago. To learn more please visit logancenter.uchicago.edu.


Job Summary

The Assistant Director, Box Office & Patron Services is responsible for providing ticketing services for UChicago Arts and Logan Center users, on-campus partner organizations, other university departments, student run arts organizations (RSOs), and community partners. The Assistant Director will lead the UChicago Arts box office, hire, train, supervise, and evaluate the Assistant Box Office Manager and Audience Services student staff, manage the Box Office budget and usage fees, and support Logan Center marketing and communication efforts to increase audience size and engagement. Reporting to the Director of Communications for UChicago Arts and the Logan Center, the Assistant Director, Box Office & Patron Services also works closely with the leadership of various arts programs and departments.

Responsibilities

  • Manages all aspects of providing ticketing services, including advance sales, group sales, will call, web sales, walk-up sales, comp tickets, memberships and subscriptions, box office calendar setup, event reporting, and financial reconciliation.
  • Works with Operations and Marketing/Communications to frame how Box Office interfaces with patron services and front-of-house during events.
  • Responsible for the smooth operation of night-of-show ticketing, which includes oversight of off-site ticketing services and on-site ticket agents/will-call.
  • Responsible for inventory of box office and marketing resources in relation to ticket sales including maintaining equipment.
  • In consultation with the Director of Communications, develops policies, fee structure, and box office procedures. Stays abreast of current market trends and best practices relative to box office and ticketing technology.
  • Provides technical, problem solving, and policy interpretation assistance to box office users.
  • Assists with the coordination of calendar systems, including working closely with the Director of Communications on the relationships between the calendars of the University, Logan Center, UChicago Arts, and those of the Logan Center’s partner venues and organizations with the Box Office calendar and digital signage.
  • Oversees all continued maintenance of, and any updates to, the Box Office system, managing the relationship with ticketing software provider and communicating with staff and partners on changes as needed.
  • Acts as a representative of the Logan Center with the public both in person and on the phone; handles customer complaints and issues as it relates to box office events and front of house.
  • Hires, trains, and supervises the Assistant Box Office Manger (shared with Court Theatre) and Box Office and front of house student staff.
  • Develops and maintains documentation and training material on Box Office policies and procedures.
  • Provides staff training and professional development opportunities including customer service, ticketing system (e.g., data entry, ticket printing, balancing ticket sales), phone sales, and data management training to Box Office staff and UChicago Arts/Logan Center colleagues.
  • Schedules staff to provide coverage during regular box office operating hours and performance times.
  • Develops and recruits a volunteer front of house and usher program, in partnership with The Saints.
  • Participates in and assists with sales promotions and initiatives. Makes suggestions where appropriate in relation to ticket sales and/or audience segmentation.
  • Prepares direct mail mailing lists and coordinates schedule of direct mail and ticketing campaigns including tracking and follow-up.
  • Contributes to the Logan Center’s marketing team through coordinating with Logan Center staff and partner organizations regarding calendar listings, promotions, discounts, revenue management, and the visibility of the box office as it contributes to marketing efforts.
  • Assists with tickets.uchicago.edu website administration and updates, including tracking website analytics relevant to Box Office sales activities.
  • Co-leads broader UChicago Arts and Logan Center data collection efforts that integrate audience data with broader efforts to highlight UChicago Art and Logan Center impact.
  • Provides regular sales reports on ticketed events, as requested. Collects and analyzes box office usage data, ticketing and sales data, and customer-relationship data for various purposes including evaluating purchasing trends, patron demographics, and the effectiveness of marketing campaigns.
  • Oversees and tracks the annual Box Office budget. Propose and collect box office usage fees.
  • Working with the Logan Center Finance and Project Manager, manages all aspects of financial accounting, including cash and check deposits, credit card deposits, internal account transfers, reconciliation of web sales, and payment to event producers.
  • Serves as a member of the UChicago Arts and Reva and David Logan Center for the Arts staff and assists with various programs and projects. This includes coordination with the broader UChicago Arts marketing and communications efforts, and representing the Logan Center on various arts-related and administrative committees both within the University and beyond.
  • Has a moderate/high level of authority in selling products and services. Works with marketing and other units to target growth areas and generate leads.
  • Plays a key role in the execution of sales and marketing programs.
  • Performs other related work as needed.


Minimum Qualifications
Education:

Minimum requirements include a college or university degree in related field.


Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.


Preferred Qualifications

Education:

  • Bachelor's degree preferably in arts-related field.

Experience:

  • Demonstrated success in a box office position.
  • At least 2 years in a manager or supervisory role overseeing and training other staff.
  • Familiarity with multi-venue box office operations.
  • Financial tracking and cash management experience.
  • Experience working with students in a College/University environment or in a supervisory position requiring mentoring.

Technical Skills or Knowledge:

  • Thorough understanding of current best practices for box office procedures and ticketing management, including ticket on-sales, ticket audits, inventory and reconciliation.
  • Proficiency with a computerized ticketing system. Experience with AudienceView a plus.
  • Strong computer and database management skills including use of Excel.
  • Knowledge of content management systems (CMS), email distribution software (such as Mailchimp, Constant Contact, or Emma), and basic website administration.

Preferred Competencies

  • Successfully manage a workload that balances long-range planning with the unanticipated daily demands of managing publicly visible projects. Handle multiple tasks simultaneously and under tight deadlines in a fast-paced environment.
  • Strong organizational, planning, problem-solving and project management skills.
  • Take initiative, work independently and contribute as a member of a team.
  • Excellent written and spoken communications skills.
  • Handle confidential information with utmost discretion.
  • Demonstrated customer service skills with commitment to excellence.
  • Demonstrated success in building collaborative relationships with diverse constituencies.
  • Manage conflict with grace and tact and to propose creative, win-win solutions.
  • Understanding of a liberal arts education and academically rigorous research University.

Working Conditions

  • Able and willing to work a flexible schedule and travel to and from off-site location.
  • Work Tuesday - Saturday from 10am - 6pm during the Fall, Winter, and Spring, including some additional hours on performance and event weekends and evenings as assigned. ​

Application Documents

  • Resume/CV (required)
  • Cover Letter (required)


When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Posting Statement
Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

Job Type: Permanent
Location: Chicago